Terms of Service

CREATING AN ORDER

• Locate a product of interest via our main menu or collections pages featured.
• Choose the size which will best fit your figure, and choose 'Add to Cart'
• Once you are finished shopping, click 'Checkout Now' from your shopping cart
• At this point, it will prompt you to enter your shipping/billing information.
• Review your order to ensure all items & details are correct
• Apply any discount codes if necessary 
• Press ‘Continue to payment method’
• Fill in your payment details 
• Click "Complete Order"
• At this point you will be given an email confirmation complete with all of your order details. A tracking number will NOT be generated at this point.

In the unlikely circumstance we’d be unable to fulfill your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have occurred.

Remember to check your cart and delivery information to ensure your order is correct before pressing the ‘Complete Order’ button, as we may not be able to change your order once it has been submitted.

FITSTAR RESERVES THE RIGHT TO REJECT OR CANCEL YOUR ORDER FULFILLMENT OF ALL ORDERS ON THE FITSTAR WEBSITE. WE EXPLICITLY RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER FOR ANY OF THE FOLLOWING REASONS:

• The product is not available / in stock
• Your billing information is incorrect
• Your have been flagged for fraudulent activity
• We are unable to deliver to the address provided
• Force Majeure
• In the event of misspelling, pricing or other errors or mistakes in the website information

DATA CHECK

We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent circumstances will be followed up with an investigation and a potential ban from our website.

CURRENCY

The product prices displayed INCLUDE Taxes. The US dollar is used.

PRICES MAY VARY

Conversion rates may apply

PRICE CHANGES

Fitstar reserves the right to change the price of a product at any time without any warning. Any orders placed prior to this change cannot be amended to the revised price.

SHIPPING & DELIVERY

Please see our Shipping & Delivery page for more information.

CUSTOMS

Most of our products are shipped from China. 

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.

The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.

If you refuse to pay the duties to release your order, the order will subsequently be returned back to our warehouse and henceforth be refunded. A shipping & handling fee will be deducted from your refund.

By law, Fitstar is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.

FAQ

See our FAQ here

PROMOTIONS / OFFERS

DISCOUNT CODES

Only one discount code can be used per order.

Fitstar reserves the right to refuse or cancel the use of a discount code without any further discussion.

Usage of discount codes are subject to stock availability.

5. INTELLECTUAL PROPERTY RIGHTS

Fitstar owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
Permission is granted to temporarily download one copy of the materials (information or software) on Fitstar's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Fitstar's web site; remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Fitstar at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.